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ROLLER STORE will act according to the reason for return as follows: If for any reason you are not satisfied with your order, you have a period of 14 days from the date of receipt to exercise your right of withdrawal. (Law 3/2014, of March 27, General Law for the Defense of Consumers and Users and other complementary laws R.D.L. 1/2007, of November 16). You must contact our commercial department either by phone 876285324 or by email at info@rollerstore.es. The product must be in perfect condition, in its original packaging and the return costs will be borne by the CUSTOMER, as well as those of the new shipment if any, since as it is a second shipment you cannot benefit from our free shipping offer from of a certain purchase amount. Once we receive the merchandise in our warehouses and verify that all the above conditions are met, www.rollerstore.es will accept the return of the product and the amount will be refunded, discounting shipping costs, within a maximum period of 14 calendar days, according to the payment method.
In the case of defective products or erroneous shipments, all shipping costs will be borne by www.rollerstore.es. In this case you must immediately contact our sales department either by phone 876285324 or by email at info@rollerstore.es In the event that the packaging is not in good condition, you must notify it as soon as you receive the product, and note it on the delivery note. delivery, so that we can immediately make a claim to the transport company. This company will collect the merchandise, send it to us and we will return the money at the same time of receipt. This assumption is very rare, since we protect all our products well so that they arrive in perfect condition.